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CCM

OCOO Co., Ltd. practices the consumer-centered management.   CCM

CCM - Consumer Centered Management
The CCM certification mark granted by the Fair Trade Commission is given to an outstanding enterprise, by (re)constructing all the activities the enterprise performs centered on the consumers’ viewpoint and evaluating whether it makes a constant improvement on the related administrative activities.
소비자 불만발생-LSP를 통해 소비자 불만해소 및 만족

Consumers


The Effect of Providing the Information on selection of Product and the Service
The Speedy and Rational Settlement is Available based on the CCM Operation System in case there arises a Consumer Problem related to the Authenticated Enterprise

Enterprise


Improving the Recognition of the CEO and employees on the Consumers
Ultimately Raising the Outside Competitiveness by Incessantly Innovating the Standard of the Products and the Service in the Viewpoint of Consumers

Public


The Expected Reduction Effect in the Cost needed for the Post Settlement of the Conflicts and the Measures to correct them